As a OnePath Life Insurance customer, you earned Qantas Points when you paid your premiums on eligible policies and once your Qantas Frequent Flyer number was provided. For every $1 of premium paid, you earned 1 Qantas Point. 

The stamp duty portion of premiums was not included in the points calculation on policies in-force between 1st March 2022 and 1st September 2023. That's why you didn't get the right amount of Qantas Points for your policy during that time. 

We will have added the missing Qantas Points to your Qantas Frequent Flyer account for the stamp duty portion of your premium by the 30^th of September 2024. 

No, we've fixed this issue in September 2023, so your Qantas Points allocation will not be affected in the future. 

You can check your policy details online at any time by going to the OnePath customer portal through this link.  

You can get in touch with our Customer Care team on 133 667, weekdays from 8:30 am to 6:00 pm (AEST). You can also speak to your financial adviser.

Simply log in to your Qantas Frequent Flyer account via the 'Log In' button on the Qantas website to find your points balance. 

No, OnePath will not be contacting you directly once the points have been added to your Qantas Frequent Flyer account. Please check your account by heading to the Qantas website and logging into your Qantas Frequent Flyer account via the ‘Log In’ button. 

This error impacted OneCare and OneCare Super policies with Life, Total and Permanent Disability, Trauma, Child Cover and/or Extra Care Cover that were in-force at some point between the 1st of March 2022 and the 1st of September 2023.

You will receive a notification from OnePath for each policy you own that has been affected with the amount of Qantas Points owed.