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We were there for them, we'll be there for you.

We don't just cover, we care.

At OnePath, our personal approach means we treat everyone with compassion and empathy, especially during difficult times.

Our team are focused on finding solutions as quickly and efficiently as possible, aiming to reduce the burden on our customers.

While we paid over $705 million in claims last year, we make the most impact when we treat customers with respect and kindness.

We go above and beyond

We're here to do more than provide cover. Our team are experts in offering empathy, understanding, and giving personalised care to all our customers. We’re committed to being there for our customers at every point of their health journey.

 

In 2023, OnePath paid over

$705 million

in life insurance claims to 4,796 customers.

Behind every claim is a person or family going through tough times, and we’re proud to be there when needed. 

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The numbers behind our claims data

We process a variety of claims, which reflects our customers' diverse policies. Below is a breakdown of the types of coverage we provide, and the ways we protect our customers.

Total Claims Paid Death and Terminal Illness 7% Income Protection 74% Total and Permanent Disablement 4% Trauma and Health Events 15% 4,796 Total Claims Paid Total and Permanent Disablement 4% Trauma and Health Events 15% Death and Terminal Illness 7% Income Protection 74% 4,796

What age are our claims customers?

People claim at almost any age, but most are between 36 to 65 years old. The breakdown below shows the distribution across different age groups:

The types of claims we cover most

Our claims cover a range of causes, reflecting the different challenges our customers face.

Male 40% Musculoskeletal‡ 17% Cancer 17% Mental Health Condition 10% Cardiovascular 16% Other* Female 19% Musculoskeletal‡ 36% Cancer 18% Mental Health Condition 7% Cardiovascular 20% Other* ‡ Musculoskeletal includes: Accidents, Injuries and Fractures. * Other sickness include: Neurological, Respiratory, Infection, Eye or Ear, GTU, Endocrine. Male Female ‡ Musculoskeletal includes: Accidents, Injuries and Fractures. * Other sickness includes: Neurological, Respiratory, Infection, Eye or Ear, GTU, Endocrine. 40% Musculoskeletal‡ 17% Cancer 17% Mental Health Condition 10% Cardiovascular 16% Other* 19% Musculoskeletal‡ 36% Cancer 18% Mental Health Condition 7% Cardiovascular 20% Other*

I’m lucky that I had a great team to help me rebuild, recalibrate, and return to work. Ann was key to this, and I’m so grateful for her support.

 

Angus*
Customer

*Names have been changed for privacy

We offer even more

At OnePath, we’ve seen how life's challenges can extend beyond financial concerns. 
That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.

Help and support

Our dedicated teams are experts at giving customers the care they need. They do this by listening with empathy and providing support and solutions as quickly as possible. 

Personalised offering

Everyone has a different journey, so our customers receive personalised care at claim time. That’s why we partner with the best specialists, professionals, and experts, giving our customers confidence during uncertain times.

Health and wellbeing

No matter what life throws at you, our customers can count on support that goes beyond cover. We have a range of health, wellness, and return-to-work support available here.

At OnePath, we don't just cover, we care.

Find out how.

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Stories behind the claims

Hear about the care, support, and peace of mind our customers have received while making a claim.

Ready to see what makes OnePath different?

Contact us today to learn more about our cover options and see how we can support you on your journey.

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The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at onepath.com.au, before making any decisions.

Unless otherwise shown, figures are drawn from customer claims experience 2023.

While testimonials have been modified for different formats they are derived from real customer feedback across OnePath and Zurich.